We strive to ensure that you are completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a hassle-free return and refund process.
1. Return Eligibility
We accept returns within 30 days of delivery. To be eligible for a return, the item must be unused, in its original packaging, and in resellable condition. Please ensure that all parts, accessories, and manuals are included.
2. Non-Returnable Items
Certain products are not eligible for return, including custom or special order items, clearance items, or products marked as “final sale.” Please check the product description for any specific return exclusions.
3. Refund Process
Once we receive your returned item, it will be inspected to ensure it meets our return conditions. If your return is approved, a refund will be issued to your original payment method within 7-10 business days. Shipping costs are non-refundable.
4. Return Shipping
You are responsible for the cost of return shipping, unless the item was defective or an error occurred with your order. We recommend using a trackable shipping service to return items to ensure it reaches us safely.
5. Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 7 days of delivery. We will either send a replacement or issue a full refund, including return shipping costs.
6. How to Initiate a Return
To initiate a return, please contact our customer service team at [email address] or [phone number] with your order details. We will guide you through the return process and provide you with a return authorization if needed.
7. Exchanges
We do not offer direct exchanges. If you would like to exchange an item, please return the original item and place a new order for the replacement.
Thank you for shopping with GoldKitchenFaucet.com! We are committed to providing you with high-quality products and excellent customer service.